Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last Updated: July 24, 2026

AUTOMATIC RENEWAL

Versa Oil Club subscriptions automatically renew each month until paused or canceled.

By enrolling, customers authorize Versa Scents LLC and its authorized payment processor to charge the payment method provided at checkout at the stated recurring price and frequency.

CANCELING A SUBSCRIPTION

Customers may cancel future renewals at any time by:

• Logging into their customer account and selecting the cancellation option
• Emailing support@versascents.com before the next scheduled billing date

Cancellation requests must include the customer’s name and the email address associated with the subscription.

A cancellation is effective for future billing cycles only. Canceling a subscription does not automatically cancel or refund an order that has already been charged or entered fulfillment.

SKIPPING OR PAUSING A SUBSCRIPTION

Eligible customers may use their customer accounts to:

• Skip an upcoming order
• Pause the subscription
• Resume a paused subscription
• Update payment information
• Update the shipping address

These changes must be completed before the next scheduled payment begins processing.

ORDERS ALREADY PROCESSED

Once a recurring payment has been processed or fulfillment has begun, we cannot guarantee cancellation, fragrance changes, address changes, or other modifications for that shipment.

Processed subscription orders remain subject to our Return & Refund Policy. Eligible, unused, and unopened products may be returned within the applicable return period. Opened, used, or altered diffuser oils are final sale.

FRAGRANCE CHANGES

The fragrance selected during enrollment will continue with each monthly renewal.

To request a different fragrance, contact support@versascents.com before the next scheduled billing date. Fragrance changes are subject to availability and cannot be guaranteed after an order has been processed.

FAILED PAYMENTS

If a recurring payment fails, Shopify or Versa Scents may retry the payment and send a notification requesting updated payment information.

If payment cannot be collected after the permitted retry attempts, the affected order may be skipped and the subscription may be paused or canceled.

CHANGES TO SUBSCRIPTION OFFERINGS

Versa Scents LLC may modify subscription products, pricing, shipping offers, or other subscription terms, or discontinue a subscription offering, as permitted by law.

Existing subscribers will receive advance notice of material changes when required. Customers who do not agree with a change may cancel before the change takes effect.

Discontinuing the Versa Oil Club will stop future renewals but will not affect orders already processed.

CONTACT US

For subscription assistance or cancellation requests, contact:

Versa Scents LLC

Email: support@versascents.com

Website: www.versascents.com