Shipping policy
SHIPPING POLICY
Last Updated: July 24, 2026
Thank you for shopping with Versa Scents. This Shipping Policy explains our processing times, shipping options, subscription shipping, tracking, delivery issues, and order updates.
SHIPPING LOCATIONS
Versa Scents currently ships to all 50 U.S. states.
At this time, we do not offer standard international shipping through our website.
If you are located outside the United States and would like to place an order, contact support@versascents.com before purchasing. International shipping requests are reviewed individually and cannot be guaranteed.
Customers are responsible for any applicable international shipping charges, customs duties, taxes, import fees, or restrictions associated with an approved international order.
ORDER PROCESSING TIMES
Orders are processed Monday through Friday, excluding weekends and major holidays.
• Orders placed before 12:00 p.m. Eastern Time are typically processed by the following business day.
• Orders placed after 12:00 p.m. Eastern Time, on weekends, or on holidays are typically processed within 1–3 business days.
• Express shipping orders placed before 2:00 p.m. Eastern Time, Monday through Friday, are generally processed the same business day when inventory is available.
Processing times may be extended during:
• Holidays
• Product launches
• Promotions
• High-volume periods
• Severe weather
• Inventory delays
• Custom or personalized production
• Circumstances outside our reasonable control
Processing time is separate from carrier transit time. Selecting express shipping does not necessarily shorten production or processing time unless expressly confirmed by Versa Scents.
CUSTOM AND PERSONALIZED ORDERS
Custom, personalized, or branded products may require additional production time.
Estimated production and shipping timelines for custom orders may be provided in the applicable proposal, invoice, product listing, or written communication.
Shipping estimates for custom products begin after:
• Final artwork and customization details have been approved
• Required payments have been received
• Production has been completed
VERSA OIL CLUB SHIPPING
Eligible Versa Oil Club subscriptions include free standard shipping within the United States.
Free subscription shipping:
• Applies to eligible 120 mL monthly oil-subscription orders
• Applies only to standard U.S. shipping
• Does not include express, expedited, overnight, or premium shipping
• Does not automatically apply to one-time products added to an order
• Does not apply to international shipping
• Is subject to the terms displayed during enrollment and checkout
The fragrance and shipping address associated with the original subscription will continue to be used for each recurring shipment unless updated before the next order is processed.
Customers are responsible for updating their shipping information through their customer account before the next scheduled billing date.
Once a subscription payment has been processed or fulfillment has begun, we cannot guarantee an address or fragrance change for that shipment.
If a subscription shipment is returned because of an incorrect, incomplete, or outdated address, the customer may be responsible for the cost of reshipping the order.
Subscription shipments are generally processed within 1–3 business days after successful payment, subject to inventory availability and other processing considerations stated in this policy.
SHIPPING TIMES
Once an order has been processed and shipped, estimated delivery times are:
• Standard shipping: Approximately 3–5 business days
• Express shipping: Based on the shipping service selected during checkout
Delivery estimates begin after the order has shipped.
Shipping and delivery dates are estimates provided by the carrier and are not guaranteed by Versa Scents.
Delivery may take longer for certain destinations, including Alaska, Hawaii, rural areas, military addresses, and locations affected by carrier delays.
SHIPPING RATES
Available shipping options and charges are displayed during checkout.
Shipping charges may be based on:
• Package weight
• Package dimensions
• Delivery destination
• Selected shipping service
• Products included in the order
Shipping charges, if any, must be paid at checkout unless the order qualifies for an advertised free-shipping offer.
Free shipping applies only under the specific terms of the applicable promotion or subscription offer.
ORDER TRACKING
Once your order ships, you will receive a shipping-confirmation email containing your tracking number.
You may use the tracking number to monitor the shipment through the carrier’s website.
Tracking information may take up to 24–48 hours to update after a shipping label is created.
If you do not receive a tracking email, check your spam or junk folder. If you still cannot locate it, contact support@versascents.com with your order number.
SHIPPING DELAYS
While we work to process and ship orders promptly, Versa Scents is not responsible for shipping or delivery delays caused by:
• Carrier disruptions
• Severe weather
• Natural disasters
• Customs inspections
• Transportation interruptions
• Incorrect or incomplete shipping addresses
• High seasonal volume
• Government actions
• Labor disruptions
• Supply-chain interruptions
• Other circumstances beyond our reasonable control
If we become aware of a significant processing delay before shipment, we may contact you using the email address associated with the order.
Carrier delays after shipment should be reviewed using the tracking number provided.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for entering and reviewing the correct shipping address before completing checkout.
Versa Scents is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an inaccurate, incomplete, or outdated address supplied by the customer.
If you notice an address error, contact support@versascents.com immediately with your order number and the correct address.
We cannot guarantee that an address can be changed after processing or fulfillment has begun.
If a package is returned to Versa Scents because of an incorrect, incomplete, or undeliverable address:
• The customer may be responsible for additional shipping charges
• The original shipping charge, if any, is non-refundable
• The order may be reshipped only after the new shipping charge is paid
• Subscription orders may require the customer to update the saved address before future renewals
RETURNED OR REFUSED PACKAGES
If a customer refuses delivery or fails to retrieve a package from the carrier, the package may be returned to Versa Scents.
Any refund for an eligible returned product will be reviewed under our Return & Refund Policy.
Original shipping charges are non-refundable, and return or reshipping costs may be deducted from any approved refund unless the return occurred because of an error by Versa Scents.
LOST PACKAGES
If tracking has not updated or your package appears to be lost in transit, contact the shipping carrier first and then notify support@versascents.com.
Please include:
• Your order number
• Tracking number
• Shipping address
• Any information provided by the carrier
Versa Scents may assist with a carrier inquiry or claim when possible. Carrier investigations and claim decisions are subject to the carrier’s procedures and timelines.
A refund or replacement is not guaranteed until the shipment has been investigated and the circumstances have been reviewed.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
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Confirm that the shipping address on the order is correct.
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Check all entrances, mailrooms, reception desks, package lockers, and other secure delivery locations.
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Ask household members, neighbors, property staff, or building management whether they accepted the package.
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Allow up to 24 hours, as some carriers mark packages delivered shortly before final delivery.
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Contact the shipping carrier to request delivery details or begin a missing-package investigation.
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Contact support@versascents.com if additional documentation or assistance is needed.
Once a carrier confirms delivery to the address provided at checkout, the order is not automatically eligible for a refund or replacement.
Versa Scents will review requests individually and may require carrier documentation, a written statement, a police report, property-management confirmation, or other evidence depending on the circumstances and order value.
STOLEN PACKAGES
Versa Scents is not responsible for packages stolen after confirmed delivery.
Customers are encouraged to use a secure shipping address and monitor tracking information.
If you believe a delivered package was stolen, contact the carrier, property management, or local authorities as appropriate. We will provide available shipment documentation when reasonably possible.
DAMAGED SHIPMENTS
Please inspect your order upon delivery.
If an item arrives damaged, defective, leaking, or incorrect, contact support@versascents.com within 48 hours of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of the exterior and interior packaging
• A photograph of the shipping label, when available
Do not discard the item or packaging until the claim has been reviewed.
Depending on the circumstances, Versa Scents may provide a replacement, store credit, refund, or another appropriate resolution in accordance with our Return & Refund Policy.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel a one-time order, contact support@versascents.com as soon as possible and include your order number.
We cannot guarantee changes or cancellations after:
• Processing has begun
• A shipping label has been created
• Production has begun
• The order has been transferred to the carrier
Subscription changes, including fragrance, address, skip, pause, or cancellation requests, must be completed before the next scheduled payment begins processing.
Canceling a subscription does not cancel or refund an order that has already been charged or entered fulfillment.
MULTIPLE SHIPMENTS
Orders containing multiple products may be shipped separately because of inventory location, product availability, packaging requirements, or production timelines.
If an order is divided into multiple shipments, you may receive more than one tracking number.
CONTACT US
If you have questions about an order, subscription shipment, tracking number, or delivery issue, contact:
Versa Scents LLC
Website: www.versascents.com
Email: support@versascents.com