Shipping policy
SHIPPING POLICY
Last Updated: August 9, 2026
Thank you for shopping with Versa Scents. This Shipping Policy explains our order-processing times, shipping options, subscription shipments, virtual workshop kit deliveries, tracking, delivery issues, and order updates.
SHIPPING LOCATIONS
Versa Scents currently ships standard website orders to all 50 U.S. states.
At this time, we do not offer standard international shipping through our website.
If you are located outside the United States and would like to place an order, contact support@versascents.com before purchasing. International shipping requests are reviewed individually and cannot be guaranteed.
Customers are responsible for all applicable international shipping charges, customs duties, taxes, import fees, restrictions, or other costs associated with an approved international order.
GENERAL ORDER PROCESSING
Regular in-stock products are generally processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and major holidays. Orders placed on weekends, holidays, or after regular business hours will begin processing on the next available business day.
Processing time refers to the time required for Versa Scents to prepare, package, and transfer an order to the shipping carrier. Processing time is separate from the carrier’s estimated delivery time.
Customers should not expect same-day or next-day shipment unless expressly confirmed by Versa Scents in writing. Selecting an express or expedited shipping option does not automatically provide same-day processing or shorten a product’s required preparation or production time.
We make every reasonable effort to process and fulfill orders as quickly as possible. However, processing times may be extended during:
• Holidays and peak seasonal periods
• Product launches
• Promotional campaigns
• High-volume sales periods
• Inventory delays
• Severe weather
• Supply-chain interruptions
• Custom or personalized production
• Circumstances outside our reasonable control
If we become aware of a significant processing delay before shipment, we may contact the customer using the email address associated with the order.
EL GRANDÍSIMO STATEMENT CANDLES
El Grandísimo Statement Candles require additional preparation and production time because of their size and handcrafted nature.
These products are not guaranteed to ship within the standard 1–3-business-day processing period. The applicable product listing, order confirmation, invoice, or written communication may provide an estimated production timeline.
Selecting expedited shipping will only affect the carrier’s transit time after the candle has completed production. It does not shorten the time required to create, prepare, cure, inspect, or package the product.
CUSTOM AND PERSONALIZED ORDERS
Custom, personalized, branded, and made-to-order products may require additional production time beyond the standard processing period.
Estimated production and shipping timelines for custom orders may be provided in the applicable proposal, invoice, product listing, order confirmation, or written communication.
Shipping estimates for custom products begin only after:
• Final artwork and customization details have been approved
• All required information has been provided
• Required payments have been received
• Production has been completed
Changes or delays in approvals, artwork, payment, guest information, addresses, branding details, or other required materials may extend the original timeline.
VERSA OIL CLUB SUBSCRIPTION SHIPPING
Eligible Versa Oil Club subscriptions include free standard shipping within the United States.
Free subscription shipping:
• Applies to eligible 120 mL monthly oil-subscription orders
• Applies only to standard U.S. shipping
• Does not include express, expedited, overnight, or premium shipping
• Does not automatically apply to one-time products added to an order
• Does not apply to international shipping
• Is subject to the terms displayed during enrollment and checkout
Subscription shipments are generally processed within 1–3 business days after each successful recurring payment, subject to inventory availability, weekends, holidays, seasonal demand, and the other processing considerations stated in this policy.
The fragrance and shipping address associated with the subscription will continue to be used for each recurring shipment unless updated before the next scheduled billing date.
Customers are responsible for updating their shipping information through their customer accounts before the next scheduled billing date.
Once a recurring payment has been processed or fulfillment has begun, Versa Scents cannot guarantee an address change, fragrance change, cancellation, or other adjustment for that shipment.
Canceling a subscription stops future renewals. It does not cancel or refund a subscription order that has already been charged, processed, or entered fulfillment.
If a subscription shipment is returned because of an incorrect, incomplete, outdated, or undeliverable address, the customer may be responsible for the cost of reshipping the order.
VIRTUAL WORKSHOP KIT SHIPPING
Registration for a scheduled Virtual Perfume & Cologne-Making Workshop generally closes two weeks before the class date to provide sufficient time for kit preparation and delivery.
Workshop kits are generally prepared and shipped approximately 1–2 weeks before the scheduled class. Exact shipment timing may vary based on the destination, order date, carrier availability, weekends, holidays, weather, seasonal volume, and other circumstances described in this policy.
The workshop kit will be shipped to the address entered during checkout. Customers are responsible for confirming that their name, email address, apartment or unit number, and complete shipping address are accurate before submitting the order.
Tracking information will be emailed separately when the kit ships.
The private Zoom link, class-access information, and workshop instructions will be emailed separately to the email address provided during checkout. The Zoom link is not included in the physical package.
Once a virtual workshop kit has been fulfilled or shipped, the purchase cannot be canceled, returned, exchanged, or refunded. Failure to attend the scheduled class does not qualify the customer for a refund.
If a kit is returned or delayed because of an incorrect, incomplete, outdated, or undeliverable address provided by the customer:
• Additional shipping charges may apply
• Original shipping charges are non-refundable
• Timely delivery before the scheduled workshop cannot be guaranteed
• The order may be reshipped only after any applicable reshipping charge has been paid
If any kit component arrives damaged, defective, incorrect, or missing, contact support@versascents.com within three calendar days of delivery. Include the order number, a description of the issue, and clear photographs of the kit, affected items, packaging, and shipping label.
Approved claims will be addressed through replacement of the affected item when reasonably possible. Damaged, defective, incorrect, or missing components do not automatically qualify the full workshop purchase for a refund.
SHIPPING TIMES
Once an order has completed processing and has been transferred to the carrier, estimated delivery times are:
• Standard shipping: Approximately 3–5 business days
• Express or expedited shipping: Based on the service selected during checkout
These estimates begin after the order has shipped. They do not include Versa Scents’ processing, preparation, or production time.
Shipping and delivery dates are estimates provided by the carrier and are not guaranteed by Versa Scents.
Delivery may take longer for certain destinations, including Alaska, Hawaii, rural areas, military addresses, international destinations, and locations affected by weather, high carrier volume, transportation disruptions, or other delays.
SHIPPING RATES
Available shipping options and charges are displayed during checkout.
Shipping charges may be based on:
• Package weight
• Package dimensions
• Delivery destination
• Selected shipping service
• Products included in the order
Shipping charges must be paid during checkout unless the order qualifies for an advertised free-shipping promotion or eligible subscription offer.
Free shipping applies only under the specific terms of the applicable promotion or subscription.
ORDER TRACKING
Once an order ships, customers will receive a shipping-confirmation email containing the tracking number.
The tracking number may be used to monitor the shipment through the carrier’s website.
Tracking information may take up to 24–48 hours to update after a shipping label has been created. The creation of a shipping label does not always mean the carrier has already received or scanned the package.
If you do not receive a tracking email, check your spam or junk folder. If you still cannot locate it, contact support@versascents.com with your order number.
SHIPPING DELAYS
While we work to process and ship orders promptly, delays may result from:
• Carrier disruptions
• Severe weather
• Natural disasters
• Customs inspections
• Transportation interruptions
• Incorrect or incomplete shipping addresses
• High seasonal volume
• Government actions
• Labor disruptions
• Supply-chain interruptions
• Other circumstances beyond our reasonable control
If we become aware of a significant processing delay before shipment, we may contact the customer using the email address associated with the order.
Carrier delays that occur after shipment should first be reviewed using the tracking information provided.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for entering and reviewing the correct shipping address before completing checkout.
Versa Scents is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an inaccurate, incomplete, outdated, or undeliverable address supplied by the customer.
If you notice an address error, contact support@versascents.com immediately with the order number and correct address.
We cannot guarantee that an address can be changed after processing, production, or fulfillment has begun.
If a package is returned to Versa Scents because of an incorrect, incomplete, outdated, or undeliverable address:
• The customer may be responsible for additional shipping charges
• The original shipping charge is non-refundable
• The order may be reshipped only after the new shipping charge is paid
• Subscription customers must update their saved addresses before future renewals
RETURNED OR REFUSED PACKAGES
If a customer refuses delivery or fails to retrieve a package from the carrier, the package may be returned to Versa Scents.
Any refund request involving an eligible returned product will be reviewed under our Return & Refund Policy.
Original shipping charges are non-refundable. Return or reshipping costs may be deducted from any approved refund unless the return occurred because of an error by Versa Scents.
Final-sale, custom, subscription, and virtual workshop products remain subject to the applicable restrictions stated in our Return & Refund Policy.
LOST PACKAGES
If tracking has not updated or a package appears to be lost in transit, contact the shipping carrier first and then notify support@versascents.com.
Please include:
• Your order number
• Tracking number
• Shipping address
• Any information provided by the carrier
Versa Scents may assist with a carrier inquiry or claim when reasonably possible. Carrier investigations and claim decisions are subject to the carrier’s procedures and timelines.
A refund or replacement is not guaranteed until the shipment has been investigated and the circumstances have been reviewed.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
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Confirm that the shipping address on the order is correct.
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Check all entrances, mailrooms, reception desks, package lockers, porches, and other secure delivery locations.
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Ask household members, neighbors, property staff, or building management whether they accepted the package.
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Allow up to 24 hours, as some carriers may mark packages delivered shortly before final delivery.
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Contact the carrier to request delivery details or begin a missing-package investigation.
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Contact support@versascents.com if additional documentation or assistance is needed.
Once a carrier confirms delivery to the address provided during checkout, the order is not automatically eligible for a refund or replacement.
Versa Scents will review requests individually and may require carrier documentation, a written statement, a police report, property-management confirmation, or other evidence depending on the circumstances and order value.
STOLEN PACKAGES
Versa Scents is not responsible for packages stolen after confirmed delivery.
Customers are encouraged to use a secure shipping address and monitor their tracking information.
If you believe a delivered package was stolen, contact the carrier, property management, or local authorities as appropriate. Versa Scents will provide available shipment documentation when reasonably possible.
DAMAGED SHIPMENTS
Please inspect your order immediately upon delivery.
Unless a different timeframe is stated for a specific product, if an item arrives damaged, defective, leaking, or incorrect, contact support@versascents.com within 48 hours of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of the exterior and interior packaging
• A photograph of the shipping label, when available
Do not discard the item or packaging until the claim has been reviewed.
Depending on the circumstances, Versa Scents may provide a replacement, store credit, refund, or another appropriate resolution in accordance with our Return & Refund Policy.
Virtual workshop kit issues must be reported within three calendar days of delivery in accordance with the Virtual Workshop Kit Shipping section of this policy.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel a one-time order, contact support@versascents.com as soon as possible and include your order number.
We cannot guarantee changes or cancellations after:
• Processing has begun
• A shipping label has been created
• Production has begun
• Fulfillment has begun
• The order has been transferred to the carrier
Subscription changes, including fragrance, address, skip, pause, or cancellation requests, must be completed before the next scheduled payment begins processing.
Canceling a subscription does not cancel or refund an order that has already been charged, processed, or entered fulfillment.
Virtual workshop cancellation requests received before shipment may be reviewed by Versa Scents. Once the workshop kit has been fulfilled or shipped, the order cannot be canceled or refunded.
MULTIPLE SHIPMENTS
Orders containing multiple products may be shipped separately because of inventory location, product availability, packaging requirements, or production timelines.
If an order is divided into multiple shipments, the customer may receive more than one tracking number.
CONTACT US
If you have questions about an order, subscription shipment, virtual workshop kit, tracking number, or delivery issue, contact:
Versa Scents LLC
Website: www.versascents.com
Email: support@versascents.com
This policy applies except where otherwise required by applicable law.