Refund policy

RETURN & REFUND POLICY

Last Updated: July 24, 2026

At Versa Scents LLC, we take pride in creating high-quality handcrafted products and providing memorable fragrance experiences. Please review this Return & Refund Policy before placing an order, beginning a subscription, or booking an event.

PRODUCT RETURNS

We accept returns on eligible, unused products within 14 days of delivery.

To qualify for a return, items must:

• Be unused and in their original condition
• Be returned in their original packaging
• Include proof of purchase or order confirmation

Customers are responsible for return shipping costs unless the item was received damaged, defective, incorrect, or an error occurred on our part.

NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

• Custom or personalized products
• Custom-branded corporate gifts
• Custom-labeled candles or perfumes
• Custom event favors
• Gift cards
• Clearance or final-sale items
• Products that have been used, burned, opened, or altered
• Opened diffuser oils
• Products damaged through misuse, improper storage, improper installation, or use with incompatible equipment

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery by emailing support@versascents.com with:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once the claim has been reviewed, Versa Scents will determine whether a replacement, store credit, or refund is appropriate.

REFUNDS

Once your eligible return has been received and inspected, we will notify you whether your refund has been approved or denied.

Approved refunds will be issued to the original method of payment within 5–10 business days, depending on your financial institution.

Original shipping charges, if any, are non-refundable. Customers remain responsible for return shipping costs, including for orders that originally qualified for free shipping, unless the item was damaged, defective, incorrect, or an error occurred on our part.

EXCHANGES

We only replace products that arrive damaged, defective, or incorrect.

To request an exchange, contact support@versascents.com within 48 hours of receiving your order and include your order number, a description of the issue, and clear photographs of the product and packaging.

OIL SUBSCRIPTIONS

Versa Oil Club subscriptions automatically renew every month until paused or canceled by the customer.

Customers may manage their subscriptions through their customer accounts, including:

• Skipping an upcoming order
• Pausing or resuming a subscription
• Updating payment or shipping information
• Canceling future renewals

Subscription changes must be completed before the next scheduled billing date. Once a recurring payment has been processed and the order has entered fulfillment, that shipment cannot be canceled or changed.

The fragrance selected during the original purchase will continue with each monthly renewal. Customers who wish to change fragrances must contact support@versascents.com before their next billing date. Fragrance changes are subject to product availability and cannot be guaranteed after an order has been processed.

Subscription products remain subject to this Return & Refund Policy. Unused and unopened oils may be returned within 14 days of delivery. Opened, used, or altered oils are final sale and cannot be returned or refunded.

Canceling a subscription prevents future renewals but does not cancel or refund an order that has already been processed.

Free standard U.S. shipping applies to eligible Versa Oil Club subscription orders under the terms displayed at the time of purchase. Expedited shipping and shipping outside the eligible service area are not included unless expressly stated.

DIFFUSER OIL COMPATIBILITY

VS 360™ Diffuser Oils are ready-to-use blends made with an MCT oil base and fragrance oil for compatible waterless, cold-air diffusion systems.

When using Versa Scents oil with a diffuser not purchased from Versa Scents, the customer is responsible for reviewing the device manufacturer’s instructions and confirming that the device accepts an MCT-based diffuser-oil blend.

Some third-party devices may require a different oil base, viscosity, formulation, or proprietary product. Versa Scents does not guarantee the compatibility or performance of its oils with third-party equipment.

Versa Scents is not responsible for clogging, malfunction, leakage, reduced performance, equipment damage, or voided manufacturer warranties resulting from:

• Use with an incompatible device
• Improper installation or operation
• Adding water, additional oil, or another substance
• Mixing the product with another fragrance or formula
• Failure to clean or maintain the diffuser properly
• Failure to follow the device manufacturer’s instructions

Do not use VS 360™ Diffuser Oils in water-based ultrasonic diffusers, humidifiers, heated diffusers, or other devices unless the manufacturer specifically confirms compatibility with an MCT-based diffuser-oil blend.

Opened oils cannot be returned or refunded based on incompatibility with a third-party diffuser. This does not affect eligible claims involving oil that arrived damaged, defective, leaking, or incorrect, provided the issue is reported within 48 hours of delivery in accordance with this policy.

EVENT BOOKINGS

All event bookings are subject to the terms outlined in the applicable Event Agreement.

Unless otherwise stated in a signed agreement:

• Deposits are non-refundable
• Payments made toward custom materials, personalized products, or branded items are non-refundable once production has begun
• Event dates are not reserved until the required deposit or payment has been received
• Requests to reschedule are subject to availability and approval by Versa Scents

CUSTOM ORDERS

Because custom products are made specifically for each client, all custom orders are final sale.

This includes, but is not limited to:

• Custom labels
• Personalized packaging
• Corporate branding
• Event favors
• Wholesale custom products
• Personalized gift sets

Once production has begun, cancellations, returns, or refunds cannot be accepted.

WHOLESALE ORDERS

Wholesale purchases are final sale unless the products arrive damaged, defective, incorrect, or an error occurred on our part.

Claims involving damaged or incorrect wholesale shipments must be reported within 48 hours of delivery and must include clear photographs of the products and packaging.

CANCELLATIONS

One-time product orders may be canceled only if fulfillment or production has not begun.

If fulfillment or production has started, the order cannot be canceled or refunded.

Subscription cancellations apply to future renewals only. Customers must cancel before their next scheduled billing date to prevent the next recurring charge. Canceling after a payment has been processed does not cancel or refund the resulting order.

Custom orders cannot be canceled after production has begun.

CONTACT US

If you have questions regarding this policy, please contact:

Versa Scents LLC

Website: www.versascents.com

Email: support@versascents.com