Contact information
CONTACT US
We’re here to help. Whether you have questions about an order, need assistance with your Versa Oil Club subscription, are planning an event, or want to learn more about our products and services, we’d love to hear from you.
VERSA SCENTS LLC
Phone: (914) 313-8752
Email: support@versascents.com
Website: www.versascents.com
BUSINESS HOURS
Monday–Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Saturday–Sunday: Closed
ORDER SUPPORT
For questions about an existing order, please include your order number and the email address used during checkout so we can assist you efficiently.
SUBSCRIPTION SUPPORT
Versa Oil Club customers can use their customer accounts to:
• Skip an upcoming order
• Pause or resume a subscription
• Update payment information
• Update a shipping address
• Cancel future renewals
To request a fragrance change, email support@versascents.com before your next scheduled billing date and include your name, subscription email address, and requested fragrance.
Fragrance, address, or cancellation requests cannot be guaranteed after a recurring payment has been processed.
EVENT AND SERVICE INQUIRIES
Contact us for assistance with:
• Candle-making workshops
• Perfume-making workshops
• Perfume Bar and Candle Bar activations
• Corporate and team-building experiences
• Resident events
• Trade-show activations
• Custom-branded gifts
• Wholesale orders
• Scent-marketing products and services
RESPONSE TIME
We strive to respond to all inquiries within 1–2 business days. Messages received outside business hours will be reviewed on the following business day.