Privacy policy
PRIVACY POLICY
Last Updated: July 24, 2026
At Versa Scents LLC (“Versa Scents,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your information when you visit www.versascents.com, purchase our products, create a customer account, begin or manage a subscription, book an event, submit an inquiry, communicate with us, or otherwise interact with our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with Versa Scents, we may collect the following categories of information.
PERSONAL AND CONTACT INFORMATION
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company or organization name
• Customer account information
• Communications and customer-service requests
ORDER AND PAYMENT INFORMATION
When you make a purchase, we may collect:
• Products purchased
• Selected fragrances, sizes, and quantities
• Order history
• Billing and shipping information
• Discount or promotional information
• Transaction status
• Payment-related information provided through our payment processors
Payments made through our website are securely processed by Shopify and other authorized payment providers. Versa Scents does not receive or store complete credit card or debit card numbers on its own servers.
SUBSCRIPTION INFORMATION
When you enroll in the Versa Oil Club or another recurring service, we may collect and process:
• The product and fragrance selected
• Subscription frequency
• Subscription status
• Renewal and billing dates
• Upcoming and previous subscription orders
• Shipping information
• Payment method status
• Failed billing attempts
• Requests to skip, pause, resume, modify, or cancel a subscription
• Communications regarding your subscription
We use this information to process recurring payments, create and fulfill subscription orders, send subscription-related notifications, provide customer support, manage failed payments, and allow customers to manage their subscriptions.
Payment credentials used for recurring charges are stored and processed securely by Shopify or another authorized payment provider. Versa Scents cannot access your complete payment-card information.
EVENT AND INQUIRY INFORMATION
When requesting a quote or booking an experience, we may collect:
• Event date and time
• Event location
• Guest count
• Event type
• Budget
• Special requests
• Custom-branding preferences
• Venue and property information
• Accessibility or accommodation requests that you choose to provide
• Additional notes submitted by you
WEBSITE AND DEVICE INFORMATION
When you visit our website, we and our service providers may automatically collect:
• IP address
• Browser type
• Device type and operating system
• Pages viewed
• Links clicked
• Time spent on the website
• Referring website or source
• General geographic location derived from your IP address
• Cookie identifiers and similar online identifiers
• Shopping-cart and checkout activity
SOURCES OF INFORMATION
We may collect information:
• Directly from you
• Automatically through our website and cookies
• From Shopify and our payment providers
• From event organizers, employers, property managers, or corporate clients
• From shipping carriers and fulfillment providers
• From advertising, analytics, and social-media platforms
• From service providers that assist us in operating our business
HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfill orders
• Process recurring subscription payments
• Create and manage subscription orders and contracts
• Allow customers to skip, pause, resume, modify, or cancel subscriptions
• Manage payment failures and send billing notifications
• Schedule and coordinate events
• Prepare proposals, invoices, and quotes
• Respond to inquiries
• Provide customer service
• Send order, shipping, subscription, and event updates
• Process returns, refunds, and exchanges
• Personalize your shopping experience
• Improve our website, products, events, and services
• Maintain business and transaction records
• Prevent fraud, misuse, and security incidents
• Measure website and advertising performance
• Send marketing communications where permitted
• Enforce our policies and agreements
• Protect our legal rights and the safety of our business, customers, and team
• Comply with applicable legal, tax, accounting, and regulatory requirements
EVENT BOOKINGS
When you book one of our experiences—including candle workshops, perfume workshops, perfume bars, candle bars, trade shows, corporate events, resident events, custom gifting, or scent-marketing services—we collect information necessary to coordinate and provide the event.
This information may be used for event planning, logistics, invoicing, communication, staffing, customization, fulfillment, safety, and customer support.
CORPORATE AND GROUP EVENTS
If your employer, property-management company, organization, venue, or event planner books an experience with Versa Scents, we may receive attendee information from the organizer.
We use this information only as reasonably necessary to manage the event, communicate important information, customize materials, confirm participation, provide our services, or meet contractual and legal obligations.
MARKETING COMMUNICATIONS
If you subscribe to our mailing list, request promotional information, or otherwise consent to marketing, we may send communications regarding:
• Promotions and special offers
• New products
• Seasonal collections
• Workshops and fragrance experiences
• Corporate and resident events
• Scent-marketing services
• Versa Oil Club offers
• Company announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message.
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notices, subscription renewals, payment-failure notices, event updates, or responses to customer-service requests.
SMS AND PHONE COMMUNICATIONS
We may use the phone number you provide to communicate with you regarding:
• Orders and deliveries
• Subscription or payment issues
• Event inquiries and logistics
• Appointment or booking confirmations
• Customer-service requests
• Promotional offers where you have provided the required consent
Consent to receive promotional text messages is not a condition of purchasing a product or service. Message frequency may vary, and message and data rates may apply.
You may withdraw consent to marketing text messages at any time by replying STOP. For assistance, reply HELP or contact support@versascents.com.
Opting out of promotional messages does not prevent necessary non-marketing communications where permitted by law.
PHOTOS AND VIDEOS
Versa Scents may photograph or record portions of public events, workshops, activations, and experiences for marketing, advertising, educational, and promotional purposes where permitted.
Photographs and recordings may be used on:
• Our website
• Instagram
• Facebook
• LinkedIn
• TikTok
• Printed marketing materials
• Digital advertisements
• Event recaps and promotional presentations
For private, corporate, or resident events, photography and recording may also be addressed in the applicable event agreement or communicated by the event organizer.
If you do not wish to appear in photographs or videos, please notify the Versa Scents team before the event begins. We will make reasonable efforts to honor the request.
REVIEWS AND TESTIMONIALS
If you voluntarily submit a review, testimonial, photograph, video, or other feedback, you grant Versa Scents permission to display and use that content for business and promotional purposes unless you request otherwise or applicable law provides different rights.
We may display your first name, last initial, company name, or other information included with your submission.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use cookies, pixels, tags, and similar technologies to:
• Remember your preferences
• Maintain your shopping cart
• Support customer-account functionality
• Improve website performance
• Analyze website traffic and usage
• Prevent fraud and improve security
• Measure advertising effectiveness
• Personalize content and advertising where permitted
You may manage cookies through your browser settings and any privacy or cookie controls available on our website. Disabling certain cookies may affect website functionality, account access, checkout, or other services.
PAYMENT INFORMATION
Payments and recurring subscription charges are processed by Shopify and other authorized payment providers.
Versa Scents does not store complete credit card or debit card numbers on its own servers. Payment providers may retain payment information as necessary to process purchases, recurring charges, refunds, fraud prevention, and payment-method updates in accordance with their own privacy policies.
THIRD-PARTY SERVICES
We work with third-party providers to operate and support our business. These providers may include:
• Shopify
• Payment processors
• Subscription-management services
• Shipping carriers and fulfillment providers
• Email and SMS communication providers
• Customer relationship management platforms
• Event-management and scheduling tools
• Website-hosting and security providers
• Analytics providers
• Advertising platforms, including Google and Meta
• Social-media platforms
• Accounting and business-management providers
These providers may receive or process information reasonably necessary to perform services on our behalf or provide services requested by you. Their handling of information may also be governed by their own privacy policies and terms.
HOW WE DISCLOSE INFORMATION
We may disclose personal information when reasonably necessary to:
• Process payments and recurring charges
• Create and fulfill orders
• Ship and deliver products
• Manage subscriptions
• Coordinate and staff events
• Provide customer support
• Operate, secure, and improve our website
• Send requested communications
• Measure website and advertising performance
• Prevent fraud and misuse
• Comply with legal obligations or valid legal requests
• Enforce our agreements and policies
• Protect the rights, property, or safety of Versa Scents, our customers, our team, or others
• Complete a business transaction such as a merger, financing, acquisition, reorganization, or sale of assets
SALE, SHARING, AND TARGETED ADVERTISING
Versa Scents does not sell personal information in exchange for money.
We may use analytics, cookies, pixels, and advertising partners to measure advertising performance or provide more relevant advertising. Depending on your location and applicable law, certain advertising-related disclosures may be considered “selling,” “sharing,” or processing for targeted advertising.
Where required, you may use the privacy controls available on our website or contact us to request that we limit eligible advertising-related uses of your information.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Fulfill orders and provide services
• Maintain and manage active subscriptions
• Process returns, refunds, and disputes
• Maintain tax, accounting, and business records
• Enforce agreements and policies
• Prevent fraud and security incidents
• Comply with applicable laws and legal obligations
Retention periods may vary depending on the type of information, the nature of our relationship with you, and legal or operational requirements.
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information, where applicable
• Appeal the denial of a privacy request, where applicable
To submit a privacy request, contact support@versascents.com.
We may need to verify your identity before completing a request. We may retain certain information when required or permitted for legal, security, fraud-prevention, accounting, contractual, or recordkeeping purposes.
Submitting a deletion request involving an active subscription may affect or cancel the subscription because the associated customer and payment information may be required to process future orders.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
CHILDREN’S PRIVACY
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact support@versascents.com so that we may review and address the request.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Versa Scents is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any third-party service you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal obligations, or industry practices.
Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after an update means that the revised policy will apply to future interactions, subject to applicable law.
CONTACT US
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how we handle personal information, contact:
Versa Scents LLC
Website: www.versascents.com
Email: support@versascents.com